Privacy Policy Last updated:
At Tendere, we understand that fertility care involves some of the most personal information you'll ever share. This policy explains what we collect, how we use it, and the choices you have. We take your privacy seriously, and we've written this in plain language on purpose.
1. Information we collect
We collect information you provide directly, including your name, contact details, medical history, and treatment preferences when you book a consultation or become a patient. We also collect limited technical information (such as browser type and pages visited) when you use our website, to help us improve your experience.
2. How we use your information
We use your information to schedule and provide care, communicate with you about appointments and treatment, process payments and insurance claims, and improve our services. We never sell your personal or medical information to third parties.
3. Medical information & confidentiality
Your medical records are protected under applicable health privacy laws and are accessible only to your care team and authorized staff. We follow industry-standard safeguards to protect this information from unauthorized access.
4. Sharing your information
We may share information with insurance providers (for billing purposes), laboratory and diagnostic partners (for testing), and legal authorities when required by law. We do not share your information for marketing purposes without your explicit consent.
5. Donor & third-party program participants
For patients using donor egg, sperm, or embryo programs, additional privacy terms apply regarding donor anonymity or open-identity arrangements, as outlined during your consultation and consent process.
6. Your rights
You have the right to access, correct, or request deletion of your personal information, subject to applicable medical record retention laws. You may also request a copy of your records at any time.
7. Cookies & website data
Our website uses cookies to improve functionality and understand how visitors use our site. You can adjust your browser settings to limit cookie use.
8. Data security
We use industry-standard security measures to protect your information, including encrypted storage and restricted access controls. No system is completely secure, and we encourage you to contact us immediately if you suspect unauthorized access to your account.
9. Changes to this policy
We may update this policy from time to time. Material changes will be communicated via email or a notice on our website.
10. Contact us
If you have questions about this policy or how your information is handled, contact us at hello@tenderefertility.com or 214 Maple Grove Avenue, Suite 300, Austin, TX 78701.